Customer Reviews

- Horrible, totally rude and accusatory customer service person! - - Anonymous user - 6/15/2022 - comment
Rude, uncouth and totally customer unfriendly. AVOID AT ALL COSTS! I have had such a terrible experience with the person who answers the phone and their service is so bad that a faucet they installed less than 3 months ago (under a warranty) is NOW loose and the lady accuses me (the customer) that I am messing with the faucet. I really hope she thinks about her words and understand that a customer has better things to do than call a plumber to come fix faucets that they installed in a faulty manner. I pressed her and the only reason she cannot come out is because she lost money on a previous installation of a faulty faucet that they installed and hence some how its the customers fault now. It took me forever to get them to even come in and replace the faucet. I'm also going to write to the warranty company to take them out of the preferred list of vendors for warranty work.

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