Customer Reviews

- Customer - - Shannon Moore - 8/3/2017 - comment
I had a water heater that needed repair. After the second service call I was advised to replace both elements which Casey's did. This did not resolve the problem and I was unsuccessful in contacting his office for two days even though his worker gave me his cell phone number to contact him if the issue was still unresolved. Close to midnight on the second day I receive two texts from Brian Casey. The first text was a homophobic slur directed at me personally telling me to "just live with it" (my water heater) and the second text was an inappropriate sexual remark followed by "get a real life thanks!"These texts came from Brian Casey's cell phone number. If you are looking for an unprofessional, slow to respond, offensive plumber in the Radcliff / Ft. Knox / Vine Grove area then Casey's Plumbing in the Radcliff/Ft. Knox/Vine Grove area is the place for you.

- Call someone else. - - Anonymous user - 12/26/2016 - comment
Brian Casey came over to clean out the main sewage on the house. Brian Casey spent part of the time snaking out the sump / foundation drain because he thought that was the clean out for the sewage to the house even though it was on the completely opposite end of the house. I went over and told him was not the sewer as far as I knew. He charged me for the time he spent cleaning out the foundation and sump drain even though that was his mistake. When I asked him about it he started cussing and hung up. Totally unprofessional. It was a day later than he promised to get to it, then took all day just to unclog a simple clog and I had to help or it would have probably taken another day. I should have done the job myself, but I thought he would be faster and I have a good tenant in the house.

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