Customer Reviews

- Not Recommended - - Anonymous user - 2/9/2019 - comment
Referred to me, they installed a central HVAC humidifier in Sept. 2018. They were the most expensive of the quotes I got and lowered their price a little to get the job, but were still higher than the others. I chose them because of their availability, referral and the comprehensive way the owner explained their approach and solution. However, their price was definitely not warranted, nor was selecting them for the job. The installer (owner's son) was sloppy, drilled an extra pretty large unnecessary hole for wiring in my coat closet due to lack of measuring, didn't fill it well using caulk - all he had, and got dust and caulk on my coats that he had told me I didn't need to remove from the closet, and which he didn't bother to cover. It ended up costing me an extra $500 in higher electric bills due to a leak in the freon line he re-routed. It leaked for three months before another company discovered the leak when they noticed the constant cycling of the heat pump and significant loss of freon. When the original installer came back to repair the leak, he said they didn't have a leak detector like the other company used to detect the leak. He also reprogrammed the thermostat incorrectly for the backup gas system, and didn't appear to understand what he was doing. The owner seemed professional during the estimate process, but was defensive when I questioned him about several issues during and after install, including why he wasn't present for the install as he'd led me to believe he would be. He also refused to split the difference as I requested, or to offer to help me at all with the 100% higher heating bills for the impacted three months, even though he took responsibility for the leak. There are definitely better and more professional companies on the Eastern Shore.

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