Customer Reviews

- Horrible Service from Manager, Inept employees - - S Lewis - 1/9/2015 - comment
I have never encountered such a rude business owner. I was warned by my roommate (who called him) that he was rude. We needed an external pipe replaced on our water heater. The plumber came and DESTROYED our water heater with a blow torch and pipe wrench. I told him several times that's not what it needed. He ignored me and called another plumber (with a tattoo on his face) to help him and when I called someone else to ask them if these guys should be trying to take apart the heater and the tattoo face said I was insulting his intelligence. There is a sticker under the item the plumber was trying to remove that says DO NOT APPLY HEAT AND DO NOT REMOVE. He did both and after he broke the heater, he told us we needed a new one. I sent Randy Rooter an email and made several calls to him, he finally called back and told me the guy "barely touched it & he did what you told him to do". I don't really need much but hot water in the winter would be nice. Plus, a little compassion from a business owner when he is at fault. I am a reasonable person and I really am having a hard time believing Randy was so rude during our conversation.... HE HUNG UP ON ME. I will now begin proceedings in regard to this matter as he doesn't need to be in business if he conducts it in such a manner.

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