Customer Reviews

- ORDER in April, Operator not willing to direct conflict to supervisor, or offer resolution. - - Cynthia Marx - 7/2/2015 - comment
We ordered our 3 windows in April, 2015, finally in late May I called to confirm they still had our order, at which time I was told windows were in and waiting for install date....then I called late June and was given the install date of July 2nd, were given basic install directions, ETA 9a-11am... we prepared everything, removed photos widow coverings, moved TV, and internet connections to accommodate the install, when no one showed up I called the office at noon, to be told we were rescheduled to the 15th.... I said "this is the first I heard of it", to which the gal stated her computer indicated that they spoke with me yesterday.... I went through all calls in and out of my phone month of JUNE...the last contact I had with anyone from window concepts was 6/26/15 when at 12;20pm I was given the date July 2nd, and instruction as previously described. My husband then returned a call to ask to be rescheduled earlier, and speak to the gals supervisor, to which she had "no supervisor" (is she the owners wife?)and indicated she was "in charge of all the installs" repeatedly condescending tones to my husband telling him she would see us the 15th.... REALLY! NO CUSTOMER CARE!!!!! What about our schedules, our vacation, our life? NO REGARD FOR US AT ALL! NO ONE EVER CALLED MY PHONE TO CHANGE THIS! NO WAY TO GET TO GREG THE OWNER.... only an operator who claims to be in charge of the world and not willing to look for solution or allow us the customers the access to supervisors to resolve our conflict....POOR POOR POOR! If you read above please note I called! every time... with exception only to my husbands call today 7/2/15 NOT HAPPY! Still waiting for resolution..... there is no way to contact or e-mail this company without dealing with this belligerent woman. The people who hire a service are hard working,we only want what we were promised, a product installed on the date they say. (or sooner than the 15th) A word with this womans supervisor.

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